In a bold move to redefine electric vehicle (EV) ownership in India, VinFast Auto India, the Indian arm of the globally renowned Vietnamese EV manufacturer, has forged a transformative partnership with myTVS, a leading automotive service provider. This strategic collaboration aims to establish an extensive network of 120 Extended Service Workshops across the country, ensuring seamless, high-quality after-sales support for VinFast’s growing customer base. By prioritizing exceptional service, VinFast is setting a new benchmark for EV ownership, aligning with India’s accelerating shift toward sustainable mobility.
A Strategic Partnership for a Sustainable Future
VinFast’s collaboration with myTVS, a prominent player in India’s automotive aftermarket, underscores its commitment to delivering unparalleled customer experiences. With plans to launch premium electric SUVs, such as the VF 7 and VF 6, VinFast is not only introducing cutting-edge vehicles but also building a robust ecosystem to support them. The partnership leverages myTVS’s expertise in providing high-quality, technology-driven services to create a network that ensures accessibility, reliability, and convenience for EV owners across India’s diverse regions.
“This alliance with myTVS is a testament to VinFast’s dedication to excellence in three core areas: premium vehicles, competitive pricing, and outstanding after-sales service,” said Pham Sanh Chau, CEO of VinFast Asia. “By creating a comprehensive service infrastructure, we’re supporting India’s transition to green mobility while fostering trust and reliability among our customers.”
The initiative is a critical step in VinFast’s broader strategy to establish a strong foothold in India, a market with immense potential for electric mobility. With myTVS’s extensive reach and proven service model, VinFast is well-positioned to deliver a premium ownership experience that goes beyond the vehicle itself.
Why After-Sales Service Matters in the EV Revolution
As electric vehicles gain traction in India, robust after-sales support has emerged as a key differentiator for manufacturers. Unlike traditional vehicles, EVs require specialized maintenance, including battery management, software updates, and advanced diagnostics. VinFast’s partnership with myTVS addresses these needs by ensuring that its service workshops are equipped with:
- Genuine Spare Parts: Ensuring authenticity and compatibility with VinFast vehicles.
- Advanced Diagnostic Tools: Enabling precise identification and resolution of technical issues.
- Skilled Technicians: Trained to meet VinFast’s global standards for EV care.
This focus on quality service is designed to provide peace of mind for customers, whether they’re navigating urban streets or embarking on long-distance journeys. By establishing 120 service centres, VinFast aims to make maintenance and support accessible in both metropolitan hubs and smaller cities, catering to India’s diverse geography.
The Power of myTVS’s Service Model
myTVS, a part of the TVS Mobility Group, brings a wealth of experience to the partnership. Known for its digitally powered, transparent, and customer-centric aftermarket platform, myTVS has a strong reputation for delivering high-quality services across India. Natarajan Srinivasan, CEO of myTVS, emphasized the significance of the collaboration: “This partnership validates our commitment to building a scalable, technology-driven after-sales ecosystem that supports India’s automotive ambitions.”
The service workshops will be strategically located to ensure comprehensive coverage, enabling VinFast customers to access maintenance and support with ease. This infrastructure will also support the company’s charging network, a critical component of its EV ecosystem, ensuring that customers can charge their vehicles conveniently and stay on the move.
Key Features of the VinFast-myTVS Service Network
| Feature | Description |
|---|---|
| Nationwide Coverage | 120 Extended Service Workshops across major cities and regions in India. |
| Advanced Technology | Equipped with cutting-edge diagnostic tools for precise EV maintenance. |
| Skilled Workforce | Technicians trained to VinFast’s global standards for premium service delivery. |
| Genuine Parts | Use of authentic VinFast components to ensure vehicle performance and longevity RT |
| Charging Support | Integration with VinFast’s charging network for seamless EV ownership experience. |
VinFast’s Vision for India’s EV Market
VinFast’s entry into India is part of its ambitious global expansion strategy, which includes markets in Asia, Europe, and North America. The company has already made significant strides in Vietnam, where it has built a comprehensive EV ecosystem, including manufacturing facilities and charging infrastructure. In India, VinFast is replicating this model, with a $2 billion manufacturing plant in Tamil Nadu set to produce locally assembled VF 6 and VF 7 SUVs. These vehicles, showcased at high-traffic malls across 11 Indian states, are designed to meet local preferences with right-hand drive configurations and advanced features tailored for the Indian market.
The partnership with myTVS complements VinFast’s earlier collaboration with Global Assure, announced in June 2025, which focuses on providing 24/7 customer support, roadside assistance, and mobile charging solutions. Together, these initiatives create a holistic ecosystem that addresses every aspect of EV ownership, from purchase to maintenance, ensuring a seamless experience for customers.
Supporting India’s Green Mobility Transition
India’s EV market is poised for rapid growth, driven by government incentives, increasing consumer awareness, and the expansion of charging infrastructure. VinFast’s collaboration with myTVS aligns with the country’s push for sustainable mobility, offering customers not just vehicles but a complete ownership experience. By combining premium EVs with a robust after-sales network, VinFast is positioning itself as a leader in India’s electric vehicle revolution.
The service network will play a pivotal role in building customer trust, a critical factor in encouraging EV adoption. As Pham Sanh Chau noted, “Our goal is to create enduring relationships with customers through reliability, trust, and exceptional service standards.” This customer-centric approach, combined with myTVS’s expertise, ensures that VinFast is well-equipped to meet the evolving needs of Indian EV owners.
A Model for the Future
VinFast’s partnership with myTVS is more than a business agreement; it’s a blueprint for the future of electric mobility in India. By investing in a robust after-sales network, VinFast is addressing one of the biggest barriers to EV adoption: the fear of inadequate support. The collaboration ensures that customers have access to reliable, high-quality services, whether they need routine maintenance, battery diagnostics, or emergency roadside assistance.
As India moves toward a greener future, partnerships like this one set a precedent for how global manufacturers can succeed in the market. By combining innovation, accessibility, and customer focus, VinFast and myTVS are paving the way for a new era of electric vehicle ownership in India.
